Road Map
Our road map is subject to change and the dates are our target dates and not guarantees.
January 2025
- Inactivity messages: Customize automatic messages to your users when your agents are not able to respond immediately.
February 2025
- Email notifications: Optionally enable email notifications for support agents & users when they receive a message but are not online.
Q2 2025
- Image sharing: Share screenshots or other images directly from the chat widget.
- Chat tagging: Tag chats with your own labels to enable efficient archive searches and issue tracking.
- Knowledge base improvements: Embed images, videos, and links in your articles.
- Improved branding: More flexibility to customize the color palette of your chat widget and public help center.