Road Map

Our road map is subject to change and the dates are our target dates and not guarantees.

Q1 2025

• Inactivity messages: Customize automatic messages to your users when your agents are not able to respond immediately.
• Email notifications: Optionally enable email notifications for support agents & users when they receive a message but are not online.

Q2 2025

• Image sharing: Share screenshots or other images directly from the chat widget.
• Chat tagging: Tag chats with your own labels to enable efficient archive searches and issue tracking.
• Knowledge base improvements: Embed images, videos, and links in your articles.